Return Policy

01 Return Eligibility

A product may be eligible for return or exchange if it arrives damaged, defective, incorrect, or significantly different from the product ordered.

• The product must be unused and in its original condition.
• The original packaging, tags, and accessories should be preserved where applicable.
• The return request must be submitted within the applicable return period.
• Customers may be required to provide clear photos or videos of the product and packaging.

02 Return Request Period

Customers should contact us as soon as possible after receiving the order if there is any issue with the product.

03 Damaged or Defective Products

If your product arrives damaged or defective, please contact us with your order details and supporting photos or videos.

• Take clear photos of the received product.
• Take photos of the outer packaging if it is damaged.
• Keep the original packaging until the issue is resolved.
• Our team may review the submitted information before approving a return or exchange.

04 Wrong Product Received

If you receive a product that is different from what you ordered, please contact us immediately.

After verification, we may arrange an exchange or another appropriate solution depending on product availability and the circumstances of the order.

05 Change of Mind

Returns or exchanges due to a change of mind may not be accepted for every product.

Eligibility may depend on the product type, condition, availability, and whether the product has been used, damaged, or altered.

06 Non-Returnable Conditions

A return or exchange may not be accepted in the following situations:

• The product has been used, worn, washed, or altered.
• The product has been damaged after delivery due to misuse.
• The original packaging or important accessories are missing where required.
• The return request is made after the applicable return period.
• The product has been customized according to the customer's request, where applicable.
• The issue is caused by normal wear and tear.

07 Return Shipping

Return or exchange delivery charges may depend on the reason for the return.

• If the issue is caused by an incorrect, damaged, or defective product from our side, we may arrange an appropriate solution.
• If the return is requested for reasons unrelated to a product issue, the customer may be responsible for applicable delivery or return charges.

08 Refund Policy

If a refund is approved, the available refund method and processing time may depend on the payment method and circumstances of the order.

Refunds may be subject to applicable delivery charges, payment processing fees, or other legitimate costs depending on the situation.

09 Exchange Policy

Where an exchange is approved, the replacement product will be subject to availability.

If the requested replacement product is unavailable, we may offer an alternative solution depending on the circumstances.

10 Return Process

• Step 1: Contact Shokher Churi Ghar support with your order details.
• Step 2: Explain the issue and provide photos or videos when requested.
• Step 3: Wait for our team to review your request.
• Step 4: If approved, follow the return or exchange instructions provided by our team.
• Step 5: The return will be inspected before the final resolution is confirmed.

11 Inspection & Approval

All return or exchange requests may be reviewed and inspected before approval.

Submitting a return request does not automatically guarantee a refund or exchange. The final decision will depend on the product condition and the applicable policy.

12 Policy Changes

Shokher Churi Ghar reserves the right to update or modify this Return Policy when necessary.

Any updated version will be published on this website.