Delivery Rules

01 Delivery Coverage

We offer delivery services across Bangladesh through trusted courier and delivery partners.

• Delivery is available to eligible locations across Bangladesh.
• Delivery availability may depend on the courier service and location.
• Remote or hard-to-reach areas may require additional delivery time.

02 Delivery Time

Delivery time may vary depending on your location, courier availability, product availability, and other circumstances.

• Orders are generally processed after confirmation.
• Delivery time may be different for inside-city and outside-city locations.
• During holidays, campaigns, special offers, or high-order periods, delivery may take additional time.

03 Delivery Charges

Delivery charges may vary depending on the delivery location, package size, courier service, and applicable delivery rates.

• The applicable delivery charge will be communicated during the order process.
• Special offers may include free or discounted delivery where applicable.
• Additional charges may apply in certain remote or special delivery areas.

04 Order Confirmation

Before dispatching an order, our team may contact the customer to verify the order and delivery information.

• Please provide a correct and complete delivery address.
• Please provide an active phone number.
• Our team may contact you for order confirmation.
• An order may be delayed or cancelled if the provided information cannot be verified.

05 Cash on Delivery

Cash on Delivery may be available for eligible orders and locations.

Customers should keep the required payment amount ready when the courier arrives.

06 Receiving Your Order

Customers are advised to inspect the package and product as soon as reasonably possible after receiving the order.

• Check whether the package appears damaged.
• Confirm that the received product matches your order.
• Keep the original packaging if there is any issue with the product.
• Contact our support team promptly if you identify any problem.

07 Failed Delivery

A delivery may fail if the customer cannot be reached, the address is incorrect, the customer refuses the order, or the courier cannot complete the delivery.

• Please keep your phone available around the expected delivery time.
• Ensure that the delivery address is accurate.
• If someone else will receive the order, inform them in advance.
• Additional delivery charges may apply for re-delivery depending on the circumstances.

08 Delivery Delays

While we work to deliver orders as quickly as possible, delays may occur due to circumstances beyond our control.

• Severe weather conditions
• Traffic or transportation issues
• Public holidays
• Courier operational delays
• Unexpected events or service interruptions
• Incorrect or incomplete customer information

09 Address Changes

If you need to change your delivery address, please contact us as soon as possible after placing the order.

Address changes may not be possible once an order has already been dispatched.

10 Unavailable Products

If a product becomes unavailable after an order has been placed, our team may contact you to discuss available options.

Depending on the situation, you may be offered an alternative product, order adjustment, or another appropriate solution.

11 Customer Responsibility

• Provide accurate delivery information.
• Provide a reachable phone number.
• Be available to receive the package or arrange an authorized recipient.
• Accept confirmed orders responsibly.
• Contact our support team promptly if there is a delivery-related issue.

12 Delivery Policy Updates

Shokher Churi Ghar reserves the right to update or modify these Delivery Rules when necessary.

Any updated version will be published on this website.